Privacy policy

• Company name: ECOPE INFORMÁTICA S.L.
• Company ID (NIF): B18985002
• Address: C/ Fernando de los Ríos 55, Local 2, 18320 Santa Fe (Granada), Spain
• Phone: 858 98 15 38
• Email: hola@ecope.es
• Data Protection Officer (DPO): None appointed

This website, chatbotiaweb.com, is a product of ECOPE INFORMÁTICA S.L. Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

• Website contact forms (the one at the bottom of the page and the one shown in the chat demo): we only ask for your email address. For internal reference we use the part before the @ as a name, and we keep a note of which form you wrote from. Purpose: replying to you to arrange a meeting. Legal basis: taking steps at your request before entering into a contract (Art. 6.1.b GDPR).
• Acknowledgement email: when you submit the form we send you an email with a copy of what you sent. It is part of the same request, not a marketing message. The notice to our team is sent by email and a copy is kept in Ecope's chatbot management panel.
• Your IP address, only at the moment you submit, to limit how many messages can be sent in a row. It is not stored in any database and is not linked to anything. Legal basis: legitimate interest in preventing abuse of the form (Art. 6.1.f GDPR).
• Web analytics (Google Analytics): browsing data on how the site is used (pages visited, session time). It is only activated if you accept analytics cookies in the banner; if you reject them, it is not loaded. Legal basis: consent (Art. 6.1.a GDPR). Details in the cookie policy (in Spanish).
• Virtual assistant (chatbot) with artificial intelligence: explained in section 3.

We do not process special categories of data or data of children under 14.

This website has a virtual assistant powered by artificial intelligence. Its answers are generated automatically, are not written by a person, and may contain mistakes. If you would rather talk to a person, you can ask through the website contact form or by writing to hola@ecope.es.

• Purpose: answering your questions about our products and, if you ask for it, having our team contact you.
• Legal basis: taking steps at your request before entering into a contract, that is, handling your request (Art. 6.1.b GDPR).
• Data: the chat messages and the assistant's replies, a session identifier and, only if you provide them (for example, in the contact form offered by the chat itself), your name, email address or phone number. The session identifier is generated when the page opens and is not stored in cookies or in your browser's storage. Please do not write sensitive data in the chat.
• Processor and international transfer: messages are sent to Groq (USA), which acts as a data processor (Art. 28 GDPR) and processes them to generate the answers. The transfer relies on the European Commission's standard contractual clauses, included in its data processing agreement.
• Retention: conversations are kept for 12 months and then deleted. Contact details are kept for as long as needed to handle your request and, after that, for the applicable legal limitation periods (up to 3 years).
• Automated decisions: the assistant does not make decisions about you with legal effects or that similarly affect you.

Your rights are the same as those explained in section 6 of this policy, and you can exercise them with the same email address.

We do not sell or share your data with third parties, except where legally required, and we do not use it for advertising. Only providers that supply us with a technical service and act as data processors under contract (Art. 28 GDPR) are involved:

• Website hosting: Vercel.
• Email: the provider that sends the form emails and receives replies.
• Virtual assistant: Groq, as explained in section 3.
• Google Analytics, only if you accept analytics cookies.

If any provider is outside the European Economic Area, we ensure appropriate safeguards (standard contractual clauses approved by the European Commission).

• Contact forms: for as long as needed to handle your request and, after that, for the applicable legal limitation periods (up to 3 years).
• Conversations with the virtual assistant: 12 months, then deleted. Contact details you have left in the chat are kept for as long as needed to handle your request and, after that, for the applicable legal limitation periods (up to 3 years).
• Analytics cookies: their duration is detailed in the cookie policy (in Spanish).

You can exercise the following rights at any time by writing to hola@ecope.es:

• Access: find out what data we process about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: ask for your data to be deleted.
• Objection: object to processing based on legitimate interest.
• Restriction: limit processing in certain circumstances.
• Portability: receive your data in a structured format.
• Withdraw consent where processing is based on it, without affecting processing carried out before withdrawal.

You can also exercise them by post at ECOPE INFORMÁTICA S.L., C/ Fernando de los Ríos 55, Local 2, 18320 Santa Fe (Granada), Spain. If you believe the processing does not comply with the rules, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure, in line with Article 32 GDPR. In particular, the connection to this website is encrypted (HTTPS) and the form has rate and size limits to prevent abuse.